Troubleshooting

Something not working as expected? Find solutions to common issues below.

Common Issues

Solutions to frequently reported problems

Technical Support FAQ

Browser compatibility, mobile access, and reporting

Issue Not Listed?

Report a bug or ask for help directly

Email us at support@vynaroai.com with a description of the problem, what you were doing when it occurred, and any error messages you saw. We aim to respond within 24 hours. Professional users receive priority in the support queue.

For feature requests, include 'Feature Request' in the subject line.

Troubleshooting

Tool response seems incomplete or cut off

Tool is taking a long time to respond

Usage limit reached unexpectedly

Uploaded file is not being processed

Coach Vario is not remembering context between sessions

PDF export is watermarked

Results seem generic or not specific enough

Chart type is not available

Can't log in to my account

Subscription not showing as active after upgrading

Page not loading correctly or displaying errors

What browsers are supported?

Is there a mobile app?

How do I report a bug or issue?

What if I have a feature request?